Refund policy

GENESIS NATURAL HAIR CARE
Refund & Return Policy

At Genesis Natural Hair Care, we are committed to providing high-quality, carefully formulated products. Due to the nature of our products, we maintain strict hygiene and safety standards.

RETURNS

We accept returns within 14 days of delivery, subject to the conditions below.

To be eligible for a return:
- The item must be unused and unopened
- The item must be in its original packaging
- Proof of purchase is required

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or exchanges on:
- Opened or used products
- Products that have been tampered with
- Change of mind after opening

RETURN SHIPPING

- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service, as we are not responsible for lost returns

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging

Once approved, we will:
- Offer a replacement, or
- Issue a refund

REFUNDS

Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method

Please allow 5–10 business days for your bank or payment provider to process the refund.

INTERNATIONAL ORDERS

For international orders (including UK, USA, and Philippines):
- Return shipping remains the responsibility of the customer
- Original shipping costs are non-refundable
- Customs duties, taxes, and import fees are non-refundable

CONTACT US

Genesis Natural Hair Care
Email: genesisnaturalhaiecare04@gmail.com
Location: Australia